Last Updated: September 16, 2023


Welcome to SHAP3D, a premium service devoted to delivering quality 3D printing services, catering to engineers, inventors, makers, builders, designers, manufacturers, and consumers. Owned and operated by Muskoka Research Inc., SHAP3D aspires to create solutions for a diverse range of needs, connecting creativity with technology. By accessing our services, you agree to abide by these Terms of Service (“Terms,” “Agreement”), which govern your use of our website and services (collectively, “Services”). Your interaction with us implies your understanding and acceptance of your legal rights and obligations as outlined in this document.

International Restrictions

Please note that we do not sell or ship to any countries that are sanctioned by the Government of Canada. For the current list of sanctioned countries, please refer to the official website: Sanctioned Countries by the Government of Canada. If a user is found to be from a sanctioned country, we reserve the right to refuse service, cancel orders, and/or terminate access to our Services.

Non-Disclosure Agreement

By interacting with our Services, you enter a Non-Disclosure Agreement (“NDA”) with Muskoka Research Inc., inclusive of SHAP3D. All customer-submitted information, including files, drawings, sketches, and plans, is deemed confidential and is protected under this NDA, ensuring the sanctity and secrecy of your innovative concepts.


SHAP3D employs advanced technologies like Fused Deposition Modeling (FDM) and Stereolithography (SLA) to offer distinguished 3D printing services. Every project submitted online is scrutinized by a certified design-for-manufacturing professional to identify potential flaws that could compromise the print or the component’s integrity. Our services also encompass Autodesk Certified CAD Design, specializing in mechanical design while incorporating design-for-manufacturing principles, and a precise 3D scanning service with laser and structured light scanning. These solutions are developed to facilitate a wide range of design needs, with each service adhering to stringent quality control standards and possessing its unique set of capabilities and limitations.

User Responsibilities

Users must possess legal rights to the designs they submit, and SHAP3D reserves the right to decline services to any party suspected of infringement or improper acquisition of components.

Users must be aware of and agree to the inherent visual imperfections of 3D prints due to layer-by-layer construction. Users not utilizing our design services bear the responsibility for any defects caused by improper design or orientation, with no warranties provided for such occurrences.

Intellectual Property and Confidentiality

SHAP3D values your intellectual property and assures that designs are securely stored and are subjected to deletion 24 hours post-upload, unless crucial for ongoing processes. Any manipulation of submitted files is solely to fulfill user-requested services, with an explicit promise of no unauthorized use or distribution. We maintain high security with end-to-end data encryption, hourly data backup, SSL certificates, HTTPS protocols, and proactive malware prevention measures to safeguard your information.

Pricing and Payments

SHAP3D accepts major credit cards and payment gateways including VISA, MasterCard, AMEX, Apple Pay, Google Pay, and direct bank transfers. Due to the bespoke nature of our services, orders cannot be cancelled once production begins, and no refunds are issued unless a defect passes our quality control. Parts deemed defective are subject to refunds, provided they align with our terms.

Limitation of Liability

Muskoka Research Inc. and SHAP3D disclaim all liabilities related to the information, designs, and parts provided through our services. We bear no responsibility for damages, losses, or injuries stemming from the use of our services, and no compensation is available for such occurrences.

Arbitration and Jurisdiction

All disputes will be resolved through binding arbitration in Ontario, Canada. By agreeing to these terms, users waive their right to a jury trial and agree to resolve disputes through arbitration.

Changes to Terms

Any modifications to these terms will be communicated to users through email notifications. Users must agree to the updated terms at each order checkout, with the option to decline by refraining from ordering.

Contact Us

Muskoka Research Inc., headquartered in Port Carling, Ontario, Canada, oversees the operation of SHAP3D. For any inquiries or clarifications, reach out to us at


By utilizing our services, you confirm your understanding and agreement to these comprehensive Terms of Service and embedded Non-Disclosure Agreement, acknowledging the inherent limitations and responsibilities thereof. Your use of our Services indicates your acceptance of these Terms and your commitment to uphold the sanctity of the intellectual properties involved.