Navigate through our comprehensive FAQ page to understand everything from 3D printing processes, material recommendations, and design security, to payment options and rush services. Whether you’re new or a seasoned user of our CAD and 3D printing services, get the clarity you need here.


  • I've already checked out, but I'm worried my parts or print setup might fail. What happens next?

    There’s no need to worry. A certified design for manufacturing (DFM) professional will review your parts and the overall print setup. If any changes are required for the job to be completed successfully, we will contact you to discuss the necessary adjustments.

  • Will I be able to review the part before I pay?

    Yes, our system allows you to review the part to ensure that the print will meet your requirements before proceeding to checkout. You can view metrics such as part material volume, support material volume and model weight.

  • I need to print large but non-detailed components quickly. What nozzle size should I use?

    For fast printing of large components, a 0.6mm nozzle size is recommended.

  • What does it mean when you say that SLA printing is 100% isotropic?

    In SLA, the 3D printed parts are solid, making them isotropic, or uniform in all directions. This leads to higher strength and durability compared to FDM prints with low infill percentages.

  • What infill percentage should I use for a decorative piece?

    For items that don’t require structural strength, such as decorative pieces, an infill of 10-20% is generally sufficient.

  • I need a highly detailed model. What layer height should I use?

    With FDM printing, to achieve the finest details possible, go for a layer height of 0.08mm. SLA can achieve a much greater resolution, printing at a layer height of 0.025mm or 25 microns!

  • I'm in a hurry. What layer height will give me the quickest print time?

    For FDM printing, use a 0.24mm layer height for a quick print with a 0.4mm nozzle, or, for the absolute fastest we offer, a 0.42mm layer height with a 0.6mm nozzle.

    For a faster SLA print, choose a 0.160mm layer height. However, SLA is slow and requires post-processing: parts must be washed in agitated isopropyl alcohol and cured in a heated UV chamber before shipping.

  • What are the differences among PA12-CF and PAHT-CF?

    Both of these materials have their own unique advantages:

    • PA12-CF: Offers excellent chemical resistance and high mechanical strength. Ideal for specialized engineering components.
    • PAHT-CF: Known for its high-temperature resistance in addition to its strength and stiffness. It’s often used in applications that demand performance at elevated temperatures.
  • I need a 3D print that simulates the behavior of rubber. What material do you recommend?

    For SLA printing, consider using our Elastic 50A or Silicone 40A resins, as they mimic the properties of silicone and are suitable for applications requiring elasticity.

  • What material should I choose for outdoor applications?

    For outdoor applications, ASA is a great choice due to its UV resistance, which means it won’t degrade quickly when exposed to sunlight.

  • Is my design secure?

    Yes, your designs are secure with us. We have robust security measures in place to protect your intellectual property. In addition, we have incorporated a non-disclosure agreement into our Terms of Service to protect you from the moment a file is uploaded.

  • Do you offer bulk discounts?

    Yes, we offer discounts for small-batch manufacturing starting at 10 units. Discounts are applied at checkout.


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    Please contact us for a custom quote or use our instant quoting system to review your quote and checkout.

    Upload a file

  • Is rush service available?

    Yes, we offer rush service for an additional fee. Please contact us for more details.


  • What are the payment options?

    We accept a variety of payment options including all major credit cards, debit cards, online payment gateways and bank transfers.

    Payment options include VISA, MasterCard, American Express, Apple Pay & Google Pay.

  • Can I print in multiple colours?

    Yes, we offer multi-colour printing options. Please specify your colour preferences when placing your order, configure an OBJ or reach out to us to set up your print.

  • What is the turnaround time?

    The turnaround time can vary based on the complexity of the design and the volume of the order. Generally, we can complete most projects within 2-10 business days.

  • How do I get an instant quote?

    To get an instant quote, upload your digital design file on our website. Our system will process and slice the part to provide you with a quote based on various factors like material volume, weight, and print time.

    Upload a file

  • What if I don't have a design file?

    No problem! Our certified design for manufacturing service can help you create or modify designs to fit your needs. Email us at to discuss your project.

  • What is the largest size you can print?

    The maximum print size depends on the type of printer being used. For FDM, our maximum build volume is XYZ:300mm x 300mm x 300mm, and for SLA it is XYZ: 145mm x 145mm x 185mm. We are currently in the process of expanding the size of parts we can offer and incorporating new 3d printing technologies to offer a more diverse service.

  • How durable are the printed objects?

    The durability depends on the material used and the design of the object. Some materials are more suited for functional parts, while others are better for prototypes or decorative items. Refer to our 3D Printing Guide for more information on material applications.

  • What is the difference between FDM and SLA printing?

    FDM (Fused Deposition Modeling) uses a filament to build the object layer by layer. It’s generally more cost-effective but may have visible layer lines. SLA (Stereolithography) uses a resin that is cured by a laser, offering higher resolution and smoother finish but is generally more expensive.

  • What are the benefits of 3D printing?

    3D printing offers numerous benefits, including the ability to create complex and custom designs, rapid prototyping, cost-effectiveness for small production runs, and reduced waste compared to traditional manufacturing methods.

  • What materials can be used for 3D printing?

    There is a wide range of materials that can be used for 3D printing, including plastics, metals, and ceramics The choice of material depends on the specific requirements of the object being printed. At SHAP3D we offer plastic 3D printing by either melting thermoplastics or curing photopolymer materials.

  • How does the 3D printing process work?

    The 3D printing process starts with a digital design file, which is then sliced into thin layers. The printer then builds the object layer by layer, using a filament or resin material. The layers are fused together to create a solid object. The process can vary depending on the type of printer and material used.

  • What services do you offer?

    We offer both 3D design and 3D printing services. Our 3D design service helps you create custom designs or modify existing designs to suit your needs. Our 3D printing service allows you to bring your ideas to life by transforming your digital designs into physical objects.

  • What is 3D printing?

    3D printing is a process of creating three-dimensional objects from a digital file. It works by building the object layer by layer, using a variety of materials such as plastic, metal, or even food! Unfortunately, we don’t offer any culinary printing here…

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